At amseea, we want every order to arrive smoothly and every customer to shop with confidence. Please read our shipping and return policy before placing your order.
Shipping Policy
We offer free shipping on orders placed through amseea.com.
Order Processing Time
Orders are usually processed within 1ā3 business days after payment is confirmed. During peak seasons, holidays, or promotional periods, processing may take slightly longer.
Estimated Delivery Time
Estimated delivery time is around 15 days after the order has been processed. Delivery times may vary depending on your location, customs clearance, local carrier service, and other factors beyond our control.
Once your order has been shipped, you may receive tracking information by email. Please allow some time for the tracking details to update.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order. If the address is incorrect or incomplete, delivery may be delayed or unsuccessful. If you notice an error after placing your order, please contact us as soon as possible.
Returns Policy
We offer a 30-day return policy. You may request a return within 30 days after receiving your order.
Return Conditions
To be eligible for a return, the item must be:
– Unused and unworn
– In its original condition
– With original packaging, tags, and accessories included
– Free from stains, damage, perfume, makeup, or signs of use
Items that do not meet these conditions may not be accepted for return.
How to Request a Return
To request a return, please contact our customer service team with your order number and the reason for return. Please do not send items back before receiving return instructions from us.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If your return is approved, the refund will be issued to your original payment method. Please note that it may take several business days for your bank or payment provider to process the refund.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Please include your order number and clear photos of the item and packaging so we can assist you as quickly as possible.
Non-Returnable Items
The following items may not be eligible for return:
– Items that have been used, worn, washed, or damaged
– Items without original packaging or tags
– Final sale items, if clearly marked
– Gift cards or promotional items
Exchanges
If you would like to exchange an item, please contact us first. Exchanges are subject to product availability. If the item is no longer available, we may offer a refund or store credit instead.
Contact Us
If you have any questions about shipping, returns, or your order, please contact us through our Contact page or customer service email.